ALUMINUM CONSTRUCTIONS -TECHNIKAL NIKOLIS AE - Leof. Kifisias 145

Μετρια συνεργασια...

Συνέπεια. Αξιοπιστία. Υπευθυνότητα. Προσωπικό άρτια καταρτισμένο, απόλυτα συνεργάσιμο με τον πελάτη και ευγενικό. Άριστη ποιότητα υλικών που ανταποκρίνεται στο κόστος.

Υψηλός επαγγελματισμός, άψογη συνεργασία και συνέπεια τόσο με τον υπεύθυνο πωλήσεων όσο και με το συνεργείο εγκατάστασης.

Πολύ καλή συνεργασία, πολύ καλή δουλειά. Ο υπεύθυνος πωλήσεων πάντα πρόθυμος για οτιδήποτε χρειαζόμαστε , σε ευχαριστούμε Ηλία .Το συνεργείο τοποθέτησης άριστο, σε τοποθέτηση ανοιγμάτων 5 και 4 μέτρα.

I would strongly recommend avoiding this company and trying another Alumil provider instead. This is my experience thus far. I placed an order for several windows and shutters on the 22nd May. The estimated production/ delivery time that was stipulated in the contract was 50 days ie. around the 10th July. After having to chase nearly every other day for an update and putting some pressure on them, they were finally ready a couple of weeks later on the 21st. I dread to think what would have happened if I hadn't been pestering them. I was asked to pay a further amount before they could be dispatched, so by this stage, I had paid 70% of the grand total without even having had one thing installed or even seen for that matter! After chatting to the installers on the first day, I found out almost by accident that 30% of the products weren't on their list to be fitted! Turns out the factory hadn't produced these yet and the sales person from Technikal hadn't bothered to inform me. Now, on the 31st July, so over 2 months from the initial order date, I still have no idea when (and indeed if) the remaining items will be ready, the sales rep is not replying to my messages and of course, I have yet to receive any form of apology. Except for the fact that this is completely unprofessional from a company of their calibre, this has meant that our whole renovation project is being delayed and the builders (painter, electrician etc) which had all been booked to come in after the installation have had to be cancelled. Update: Further to the company's reply below, let me clarify that the contract stipulates 50 days, not 50 working days, hence the delivery date of the 5th August is incorrect. Also, I don't know where the June 16th date has come from as the order was placed and paid for on the 22nd May and the measurements had already been done and included in the contract! They also informed me this morning that the remaining items will now be delivered in the last week of August (and not in the next few days as they mention), continuing the trend of not communicating properly and truthfully with the customer. Lastly, I did indeed sign a contract with the payment schedules, that doesn't make them right though... and in hindsight, I should have never done so, so just warning other potential customers.