Harlas International Transport S.A. - Dim. Gounari 39

Εξαιρετικοί επαγγελματίες της μεταφοράς είναι άψογοι σε όλα τα επίπεδα!!!! τους συστήνω ανεπιφύλακτα!!!

Επαγγελματισμός, Συνέπεια

Εξαιρετικοί πολύ καλοί συνεργάτες!!!! Άμεση ανταποκριση κύριε Νίκο ευχαριστω πολύ!!!!

As unprofessional as it gets. Customer service is a plain zero.

Liars! They broke my stuff and lie about reimbursing the amount due to their internal processes. I wish I could put zero stars.

Terrible experience. Very unreliable and unprofessional. We booked their services over two months ago - no written communication in between although we kept calling to confirm. Finally they confirmed the date and today a day before the agreed pick up we are told they can’t complete our job because the local trucks don’t pick up private items and we have to source an alternative transportation method for our boxes ourselves and they simply hung up the phone! We are moving in 3 days and are currently stuck without an alternative option and no transportation method for our things because of how unprofessional Harlas transportations is. Stay away. Extremely unprofessional and unreliable. Wouldn’t recommend to anyone.

tl;dr You want to send a box over to Europe, expect the delivery date to change. Unreliable and misleading. Items were picked up on Friday, we were promised a delivery the following Friday, in 5 working days. Even if someone could argue that the '5 working days' means 'after 5 working days' or that one should begin counting from the day the items are loaded into the truck, we were told Friday would be the delivery day when asked on the phone. In fact, two different people were given that answer. The day before what I thought was the delivery day I sent an e-mail to check when I should be expecting the truck as I had received no communication whatsoever in the meantime. The employee told me (in writing) that I should expect the delivery on Monday. I protested that I was starting a new job on Monday, so sitting home to wait for a delivery would be impossible. His answer was: -that he had always said the delivery day would be Monday -that I should have for some reason updated the company on my professional undertakings -that I should wait 'all day' for the delivery, not even giving me the working hours of the company Later on the second person who had been in communication with them called to ask for an explanation. She was told by the same employee that he had never said the delivery day would be Friday but 'estimated Friday', contradicting what he wrote to me earlier. His ultimate solution was to give us the contact details for UPS Denmark, as if UPS Denmark could somehow help to sort out the mess that resulted because of their lack of organisation. On the bright side, I received my tracking number, so now I can even follow my late delivery. The boxes have not arrived yet, so hopefully there will be no more unwelcome surprises.

The worst company to cooperate. They sent us low price to take the shipment , and when our goods came to custom they asked us 2 times more money. In phone they told us that they made a mistake , but after they didnt recognise it. Dont cooperate with them.