Jennys Apartment - Dodonis 24

Nice and clean en close to city centre.

We experienced very bad service on a holiday booking. We believe as a business owner you should have certain business practices/procedures when you can't deliver the service your customers paid for. Explanation below: We booked 2 nights at Jenny's apartment. We met her husband who let us in at the start of the booking. The next day we woke up with no electricity in the whole flat preventing us from using any of the facilities in the flat. We contacted the host and he said that it was roadworks, "not his fault" and that our electricity will come back at "maybe 5pm". While we understand that it wasn't his fault, as a business owner we expected him to help us find a solution, maybe compensation or at least be apologetic... Instead he came to the flat and bombarded us with aggression with no sign of trying to help. We tried to communicate in a logical manner however had to call our parents for help as we felt in distress and that we were losing control over the situation. At one point he prevented us from leaving the flat until we gave him our passports, which we obviously didn't do. Eventually, we managed to leave the flat and find a suitable place to sleep the 2nd evening and enjoyed the rest of our time in Preveza. If we knew who we'd be dealing with beforehand, we'd have never have booked this apartment even though the apartment itself is very acceptable when the electricity is working. We highly don't recommend staying here