Loutraki Thermal Spa - Epar.Od. Loutrakiou-Perachora 38

The site tells that "you don't have to make an appointment". It was our last day here and we wanted to relax a bit. Well apparently YOU HAVE TO MAKE AN APPOINTMENT. We could not go at the end at all ☹️. Terrible.

It was nice and clean. The sauna and steam room were closed due to covid measure which makes sense. The whole experience was nice and relaxing. I would recommend if you are in the area.

Nice spa. Many different kind of treatments.

Unfortunately we had to cancel our massage due to the fact that the majority of the staff have not been vaccinated and the manager could not tell us if the person who would have given us the massage was vaccinated or not. This is very irresponsible even though by law the vaccination is not obligatory ,if you have such a close contact with people you should at least know.

All good. Except sauna (freeeeezyyyy). All rest facilities were on good level. Tried stone massage, pretty good!

NIGHTMARE! we called two times in advance to book and confirm all the details of our reservation (we did not book online we booked on the phone) we booked the “spa for couples” 130€ package, well… what a drama, we arrived at 2.30h being the reservation at 3pm but never started at that time as we had to wait FOURTY FIVE minutes for a doctor to ask me 3 questions I could have fulfill myself and take my tension with the same device she used for all the people before of me and for my bf after me (without cleaning it). Then already, later than expected, we where supposed to start the program (as described by themselves in the website) “The Program starts with Sauna or Steam Bath for detoxification and rejuvenation”. Well… no. We where sent on separate school-like locker-rooms to get change and go to what seemed like a public pool packed with people and with water not even spa hot, after not enjoying it at all we thought would be better couple experience to go relax at the sauna but SURPRISE! both the sauna and steam bath are closed! Thing that, despite we checked several times the website, we called them twice, we did the booking on the phone, and we interacted with 3 different people beforehand, none bothered to mention us. Os course we left to the reception to get an explanation of what happened and they said “oh yes is closed because of corona, they didn’t tell you?” Wow, obviously not, we replied, to what the management solution was “ah ok whatever then you didn’t pay yet right? You can just go”. Conclusion: services 0, customer care 0, experience 0, empathy 0. Of Loutraki Thermal spa the only true thing is that is in Loutraki, because with that amount of chlorine is not thermal water and the spa services do not operate. To end, mention that other couple just after us was claiming a refund as well and leaving.

Great facilities, great pools. 10 euros for about 20mn (taking time out for changing etc) I was floating when I came out :)

Visited countless times already. Many years a happy customer. Some of the staff speaks Russian as well. Clean place. Prices are also very good. Here are some services I chose and was very satisfied: - Hydromassage in Swimming Pools - Deep Tissue Massage - Mud Therapy for the body (very relaxing) - Diamond Face Mask Will revisit again and will try new things.