Mouzenidis Travel - Mouzenidis Travel

Elena -Omsk -treating with children from 08.24-06.09 from mouzenidis travel-chose this particular company purposefully, since the company positions itself as the best on the Russian holiday market in Greece. I want to leave a review. I'll start with the fact that the flight from Omsk was delayed for 6 hours -I have not received any messages about the flight delay, although my tel. And the company had an e-mail. As a result, I had to take a taxi back and forth at night with the child. The reason is unknown, when asked about this, I realized that this was in the order of things. When checking into the Forest park hotel, I will say that there is a huge minus in the form a very busy road, where you can't even see cars driving or not (they just fly out of the bend) on the way to the sea and the absence of a pedestrian crossing, which is very dangerous with children and very annoying, as well as very weak wi-fi working in one the corner near the reception, the rest is passable, if you want to save money. I was very surprised by today's excursion - on a very small pleasure boat, about 100 people at a time can fit just for one reason that yesterday's excursion was canceled due to weather conditions - I see this for the first time, as a result, people sat like the sparrows on the perch tightly to each other, walked on their legs endlessly, in the heat there was simply nowhere to hide, the place was so small, that personally I was only waiting for the end of the Excursion, besides, since the microphone did not work, there was nothing and no stories go down - swam and swam watching waves and jellyfish, just like in a bus, we go and go where, for some reason, it is incomprehensible and completely uninformative. But tourists first of all want to get acquainted with the traditions, history, culture of beautiful Greece, therefore then they buy exactly Excursions, and not just a ticket for a boat. Guys, well, if you position yourself as the best, punctual, hospitable, very responsible professionals who love their work, just work like that, so that your tourists do not have disappointment and the desire to buy Excursions elsewhere, which are good and full and cheaper. days ago, we went with you to Mount Athos, we were very happy, today it is a complete trash, very unpleasant and very disappointed. To my attempts to settle the situation with the representative of Mouzenedis in the hotel, Alena simply and succinctly replied that nothing depends on her, she sent a claim to office and silence .... Tomorrow another paid excursion, I hope you get lucky

Unfortunately muzinidis is almost a monopolist, so the quality of services may be below the floor. Buying services from muzenidis is playing roulette. Lucky, she's lucky. I was not lucky, and the tour guide shortened the excursion to meteors by half an hour. We went there for 4 hours with two children, back 4 hours and instead of the prescribed 1.5 hours, the excursion was reduced to 1 hour. And most importantly, the manager Eugene from the Pallini hotel, in response to the claim, simply turned away and did not begin to talk. Service soviet.

Halkidiki 2019.09.09.19. I want to write this review about the meeting guide of the Muzenidis company - Alina Korol. Flight Moscow - Thessaloniki, arrival September 1, Ellinair 901. There were a lot of tourists on the N106 bus, about an hour later - some of them had to get on a transplant to another car. Everything was already a little tired of the road. But there was no car. The bus stood for about 30 minutes and waited. Alina sat in the front seat of the bus, and went about her personal affairs (sitting on the phone). Our hotel was further, and we waited for the bus to go. The driver invited Alina to go out with the tourists and wait for the car so as not to delay the bus. To which she replied with a chuckle: "These are not my problems; I did not order a transplant car." I asked her to somehow resolve this issue, to which she replied: "Actually, my work day is already over. I won’t go anywhere." There was no apology on her behalf on behalf of the company, no participation, no customer focus, absolutely NOTHING! She remained seated, buried in her telephone. In my opinion, people like Alina Korol spoil the reputation of your company, they have no place in working with people, and even more so in the tourism sector. The company's reputation is earned over the years, and such an indifferent and boorish employee like Alina reduces the whole impression to 0. The first time I write a review of such a plan, because I have never seen such an attitude from a guide anywhere (although in Greece alone I have been more than 10 times).