Avis - Vasileos Georgiou 47

This particular location has the best customer service. Very happy!

Friendly and polite personnel, big variety of cars, great customer service.

Their services are great and they put a lot of work to help costumers, and provide them with great products. They have a great business structure, and their facilities are well organized and heavily secured. It is a company to be trusted.

We have booked and pre-paid a Dacia Logan from avis.gr for our trip in Morocco and here is our bad experience. At pick up date we arrived 15 minutes late(our fault) and the office at Fes downtown closed without calling or sending an email. From my point of view by the time you have already been paid for a service this is totally unprofessional behavior. We contacted Casablanca office and they told us Airport office was open until 22:00 so we went there to pick up any car since our accommodation was in another city. The airport employee without checking our reservation or checking if any car is available refused to give us any car and was rude to us. After our short conversation he closed the office and left the building. Again i spoke with the office at Casablanca and their response was and i quote "...since the guy at the airport doesn't want to give you a car you should get your car the next day and write a complaint email about the incident in the customer service". Having no other choice we rent a car from another company and continued our trip. The next day i send an email at avis customer service in Morocco to inform them that i still want the car and i will pick the car later that day. No one responded to that email. Later that day when we arrived at Fes downtown office to get our pre-paid car they inform us that our credit card should have available for deposit the amount of 3200 euros. During my reservation i haven't seen at any point that my card should have available that amount. The only option we had was to pay for extra insurance 155 euros in order to lower down the deposit or lose our reservation and our money. So we paid the extra money. Once all paperwork was done we went for the vehicle state check. The car had dents and scratches everywhere, rear bumper color had peeled of and the trunk wasn't always closing right. In the interior, check engine and another indication(unknown to me) was always on, driver seat had a whole in the right side and car floor mats were too small for that car making them extremely unstable when driving so we removed them for safety reasons. Finally other issues were dirty backseats and non working usb port. Of course during the inspection i indicated as many of them in the inspection employee but their response was "we don't have any other car, it's a Dacia you won't have any problem". To summarize: - Unprofessional company policy not to alert customers when office is about to close in pre-paid orders - Poor customer service at Fes airport - Hidden fees - Price seen in avis.gr site is valid only if you pre-pay the car and it's 10% higher if you prefer to pay at your destination - Worst car condition i have ever seen in a rental company Once we arrived home i send an email at avis customer service both in Greece and Morocco explaining them what happened and providing them with photos to back up what my claims. Their response was only excuses. Full refund requested so review will be updated once they respond. --> Story update: Two weeks after my request Greek AVIS office responded with a partial refund. Moroccan office on the other hand replied on a couple of emails, then told me that they will further investigate the mechanical condition of the car and never replied to me again. At least someone cares about the customer experience. Stergios S.

warning warning Beware of "free UPgrades" , customer service counter people particularly "Mario" provide a "free upgrade" and hand over a greek contract to sign , not so free !!!! its their job to get you to upgrade and it will cost you up to 50% more ....more reputable companies to hire from . customer service give lip service when complaint is lodged. Ans to Avis team: have dealt with your customer service team "IRO" for the last 5 weeks very polite lady but without resolution.

I requested an offer to rent a car for 3 to 6 months. They told me i had to wait 2 working days and someone will call me back to make an offer or Avis will send me an email. None of the above ever happened. I called them again 4 days later, they apologized and they said they will send the offer the same day. It didn't happened again...Finally, i called them one last time (today) only to find out that my request has not been processed yet and will take a few more days. What a waste of time!!

Cannot be trusted Contacted them for a used car ad on their site and they changed the price within the day, price went 80% up.

I have been a customer in the company for 12 years. I have a personal opinion that is fully substantiated. The whole sales part suffers terribly. You ask them to give you a car, everyone is kind, but nothing evolves. I got a new car (after having suffered for more than 4 months) due to the fact that the service in the garages was always very good. But things have changed there too. The provision for the replacement car ends up being a real torment for the customer, to such an extent that it is not worth getting a replacement car at all - e.g. At the last- email-confirmed -appointment I waited for half an hour and finally no car came, while the telephone service tried to convince me that I had made an appointment for another day (while the email they had sent me had the correct date). Overall, a mess, exhausting and frustrating for the customer. In addition, the call center, which keeps you away from any real contact with the company (it is a call center unrelated to the people in charge of the company or the workshops and in different premises I think), is really torturous. I have left messages and complaints in the past with the reassurance that they will be passed on to those in charge and I have never had any response. The company must change its sales and customer service policy asap. The cars will at some point cease to be sold on their own and we, the customers, will not be in the mood to have any communication with the company anyway (given that every attempt of an effective communication is unsuccessful). That's the reason this message is being written. Maybe someone will see it and will try to make things better ...