Manili Boutique Suites & Villas - Manili Boutique Suites & Villas

We had an amazing accommodation in manili, tremendous service and hospitality from everyone we interacted with, wonderful grounds, beautiful villas, deliciously comfortable beds. We are already planning on coming back for a special trip or event in the future!

I love the hotel, pool, rooms, everything! The stuff is so frinedly, you can see, that they love, what they are doing. ❤️

Manili is located in a beautiful small town that we found hard to enjoy because of our issues with the staff and services. They did all the basic things a hotel would do at first, but we quickly realized that multiple things that were promised were unfulfilled (sleeping accommodations were short, ac was broken in multiple rooms). After we started experiencing issues and expressing our complaints, the manager helping us disappeared on us and we started to receive dirty looks from the staff as well. We also began to get lied to as we complained, saying that our complaints have been fulfilled, when they never were. Unfortunately We ended up having to leave on day 3/6 as we began to feel very uncomfortable and unwelcome there. Archanes was beautiful and would recommend visiting for a few days. Manili could do a lot better but until then, id suggest finding other accommodations

Worst hotel experience ever. Misinformation, malfunctioning A/Cs, broken promises, untrustworthy manager. DO NOT BOOK THAT HOTEL! We booked a villa for 6 nights for 6 people for 360€/night for August. Villa was promoted as "sleeps 7" with 3 double rooms, but in reality "sleeps 5" as one bed was only 1.20m wide (!!) and the couch could not be used as bed. Also, one room was in the cellar with no day light and the A/C was in the mini gym next door. Upon arrival, the A/Cs for two rooms did not work (fan only), impossible to sleep in hot August. The Manager promised to move us to another villa the following day if issues remained unsolved. She relocated 2 people to a separate studio for one night, however the A/C was constantly dripping there. She also provided a field bed since the couch could not be used, blocking the living room space. On day 2, the A/C in the mini gym was repaired, the A/C in the master bedroom couldn't be repaired. However, the manager broke her promise by telling us the other villa was not available anymore. She moved 2 people to another executive suite for "as long as the issues with the A/C were not solved". As a test, 2 fans were provided to try to blow air from colder rooms to warmer bedrooms, killing any privacy as all the doors needed to remain open. On day 3, employees entered the villa with one more field bed claiming "since our problems are solved all 6 have to move back to the villa and the executive suite has been rented out". However, sleeping in the master bedroom was still not possible, the fan couldn't blow cold air around the corner. Also, field beds are no replacement for a single bed promoted as double bed. Two promises were broken! Upon our friendly, calm but clear pushback, manager stopped responding to our communication and escalated with Booking.com. After 1h of mediation, we were allowed to leave on day 4, the only compensation being the hotel paying 50% of the taxi fare to another hotel. That last night, the A/C in the living room stopped working and the A/C in room 3 started making loud cracking noises. The reception called us to confirm 9:30am for pickup time of the van which we agreed. Shortly before pickup time, we were informed that since we did not respond in a timely manner (??), the van was not available anymore, two taxis were ordered and the cost to our destination (Malia Beach, 45mins drive) was supposedly 180€. Needless to say the taxi drivers pressured us. We organised a separate pickup with the receiving hotel, a van who charged 90€. The manager had the insolence to request from us, through Booking.com, the refund of 50€ that they supposedly paid to the taxi drivers. Why would they need to do that, if our van saved them the 90€ they would have had to participate in? We could not enjoy one single moment with the constant issues and two of us slept 3 nights in 3 different rooms. No financial concession from the hotel despite the misinformation on #beds, malfunctioning A/Cs and broken promises. ---- In response to our review, someone from the hotel claimed our review to be entirely false and misleading. Herewith a reflection from our side: - Yes, the amenities of the studios are brand new. But NO, the amenities of the villas - which we booked - were not brand new. - Yes, the devices offered as of Day 2 were brand new fans, and these could be considered as cooling device. But NO they are not a replacement for A/Cs in summer, it's not what we paid for, and if 3 out of 4 ACs are not working properly, they are not "in perfect condition". - Yes, the Manager was here for us during 2 days. But NO, she stopped communication when she broke her promise and rented out what the backup solution was. - Yes, we asked for a doctor and the manager tried to arrange that. But NO, upon arrival, we were informed the doctor could not be there, but we could see him/her the next day. Observation: The hotel got 16 reviews in in 5 years prior to our stay, but 19 5-star reviews in the 4 weeks following. We found out some were written by staff members, an absolute no-go!

We had an amazing stay at Manili Boutique Suites & Villas! The rooms are massive with very comfortable beds and everywhere was kept impeccably clean, including the swimming pool. All bedrooms and living areas were equipped with air conditioning and there was a bar by the reception with great staff and really good drinks. It is perfectly situated within the local community with a vintage yet modern vibe throughout. There are several supermarkets and restaurants within 5mins walk so we were able to grab necessities or go out for a nice meal whilst enjoying the Cretan nightlife. Will definitely visit again!

What a gem! Stunning and chic new rooms with a traditional Greek exterior. Bed was VERY comfortable. Service was superb - the staff were extremely helpful and welcoming.

Me and my wife spent 4 nights in this hotel Staff was amazing extra friendly and they made our stay as amazing as it could be They even give us welcoming gift for me and my wife as we are on our honeymoon But there is 2 points made our stay less than perfect 1- Location not good.. Its in old small town which is 20 min from the city, the town itself is sooo boring and filled with elder people 2-Unfortunately last 2 nights there was a couple in the room above us and here is the surprising nightmare.. The ceiling is from wood or something similar and every single step in the room above us you can hear it with alot of squeeze noise which made our last 2 night horrible So if you getting a room there make sure no room above you

What a lovely place! First of all, we arrived in this beautiful area, in this welcoming village by chance, with the desire to walk in nature and discover other Cretan beauties. The Manili boutique is a sharming hotel that respects the traditional atmosphere with a fresh and modern touch. All the staff are very welcoming, professional and friendly at the same time. The suites are very comfortable and clean. The interior design is truly unique. They offer delicious local wines, and the breakfast is also very good. They also offer organic almond milk. We will return to Apokoronas with the desire to return soon and enjoy the swimming pool in a warmer season. Highly recommended.