SCARLET BEAUTY - Ir. Politechniou 19

Unfortunately the company sends by easymail and while I have placed an order since December 3, 2021 I have not received even today which is December 16, 2021. And I do not know if and when I will receive! And to clarify that I am in Attica. I contacted the company many times and they kept telling me what I knew, that we were talking to the courier and they promised not to delay anymore, etc. Of course I asked for a cancellation and they said that when the shipment is returned to them then it will be canceled. In no more than ten days! At times it has good offers but it is not worth such a hassle and wait. There are companies that have a much more immediate delivery.

I placed my order on Sunday and Tuesday morning I had it in my hands. Immediate and fast shipping and careful packaging. Their site has an incredible variety of products at very affordable prices, so you can choose beautiful and affordable gifts for all your friends. I will definitely prefer them again for my future purchases.

All good to the point that you receive a broken product due to insufficient packaging. That is where Golgotha ​​begins. A month later and after I have done what I was asked to do, not only have I not received a new product within 14 days as they claim, but the amount as I requested a week ago has not been credited either, since there was no hope for a replacement. Of course any communication was always made by me while the tone of the ladies of customer services (we say now ....) at least contemptuous. Of course I will turn to INKA for the fact that I have not yet got my money back. Definitely avoid!

I received defective products and after a period of 20 days I asked for a refund. In fact, they claimed (and as it seems falsely) that the money was credited, sending me a transaction number, which did not happen until I claimed my request! I even contacted my bank in case the money credit transaction does not appear. After a lot of pressure from me, my money was credited! I would never buy again.

After participating in a competition, I won a gift certificate from this store. The experience from the completion of the order until its receipt was very positive (structured site, immediate information on the progress of the package, immediate receipt, careful package). However, opening the package, I am surprised to find that the mascara I received was not sealed! In addition, during my order, the site informed me that I will also receive two gifts (due to the amount of my purchases) which I did not receive. Finally, the card with the message intended for the gift (which I would offer to my mother, since that was the reason for the competition I won) was misspelled (faded letters) and extremely badly stuck. As soon as I informed about the failures, an employee called me to tell me "no brand seals its mascara ... that's how the company sends it to us .. and I have never bought a sealed mascara ..." and "if you want, we can - graciously - to accept a return of the product and to credit the amount for your next purchase ". The amount of the credit would be 0.58 euros because as he informed me, the gift voucher and the extra amount I gave are "shared", in proportion to the products I bought. That is, the percentage of the gift certificate that corresponds to the mascara is lost! Regarding the two gifts I was waiting for, they told me that most of the amount was covered by the gift voucher, therefore it is not taken into account by the "system". Finally, for the card, my girlfriend said "aaa..sorry we are very sorry, send us a photo if you want.". I would like to clarify that my criticism is addressed to the company and not to the employee with whom I spoke, and that clearly, I do not care about the 2-3 euros that correspond to the mascara or the specific two gifts that I did not receive. In conclusion, I consider it unacceptable to give an unsealed product, unacceptable for a mistake of the company to be charged in any way and in the minimum the customer, unacceptable to distinguish a gift certificate and not (I did not steal something, I won in a competition!) - and finally unacceptable in order to obviously save some shipping not to replace the card. I say again beyond the unsealed product, I do not care anymore. But I mention them because they prove the mood of the company. I would not mind any of the above if there was a genuine mood for service (mascara replacement / notification from the beginning that the products are not sealed, notification from the beginning that gift vouchers are treated with another policy, disposition to replace a greeting card (obviously I would not put them in such an effort!). At a time when you can find everything everywhere, there is no reason for the customer to stay somewhere they do not respect him. Personally, I will not make another purchase from this store and that is why I share my experience. .