Castello Infinity Suites (Adults Only) - Agias Pelagias

What an amazing vacation! I spent 11 days at Castello Infinity Suites. The hotel is very modern, clean and closed to the beach. We particularly enjoyed the restaurant. The dishes and cocktails were excellent and so tasty. Great price value for a 5 star hotel. I would definitely recommend. Special thanks to Elina, George, Tasos, and Manos. What a beautiful team, you all contributed to this beautiful experience!

The service is very good, the breakfast very rich and the staff very accommodating. A very big disappointment was the room, when booking we were offered a completely different room. Unfortunately no sun on the terrace, only in the pool at the front. The heated pool was constantly cold (september). I would pay attention when booking that the Aquamarine room is NOT as in the photo.

Overall my wife and I had a good time in the Hotel. The food was great, Niko and team cook great Greece food. Also the Hotel and restaurant staff is very friendly and eager to help and improve, as the Hotel only opened a month ago. On the less positive side was the cleanness of our room. Despite the fact that the rooms look differently then online, ours was not clean on a daily basis unfortunately. We had to go back to the staff several times to ask for re-cleaning of our room and outside pool area. It was not on the level that you would expect from a 5 star hotel. On one day the room was not made at all!

Castello Infinity Suites occupies the Southern corner of Agia Pelagia bay. Its architecture respects and complements beautifully the picturesque scenery. The hotel is very impressive and all the rooms benefit from a private swimming pool. During our stay , the staff were very polite and ensured that all our needs were taken care off. Breakfast and dinner were served in the restaurant which overlooks the bay offering breath-taking views. An excellent addition to Agia Pelagia!

Are you staying in Crete? If the answer is yes then please look no further than the Castello infinity suites because I will assure you that you will not regret it. Fantastic place, clean, tidy, great decor and I’ll come onto the staff later. Our room had an infinity pool, arrived to a very clean room and during our 6 Day stay everyday our room was cleaned and towels replenished and was restored to perfect state. We had breakfast every morning and it was a quick service, with great Menu choice and something for everyone. We also had Dinner which again phenomenal. Drinks both alcohol and soft are high quality and great quality. NOW onto the staff… we have travelled to many countries and by far the service received at this hotel is 10/10!!! Polite, helpful, always smiling, very clear spoken English language, and they do their upmost to help. I cannot find fault in any of our 6 day stay. We do not know all the names of the staff but 4 persons we encountered a lot was George Ioannidis the Hotel’s Operation Manager who is the most professional, kind, helpful and polite person we’ve met in the customer service world. We met a female waitress who served and she again delivered outstanding service, then another male who served us a lot again also very high standards of presentation when serving. Lastly we’d like to comment on the female who works at reception whom again is very helpful, knows how to greet guests and always smiling. I had planned to propose to my now fiancée and George Ioannidis and staff helped make the dream come to life. They worked very very hard to make it a special and romantic occasion and no request I made was too big or too hard. They have left not only a great representation of Crete but also their hotel. When we come Back to Crete we will not stay Anywhere else. Thanks to all the staff who have made our stay perfect your hard work is appreciated.

The best hotel I have been to. my wife and I arrived to celebrate a honeymoon, the staff and the manager of this magical hotel accepts us the best way we could ever imagined. The room was just a dream and equipped with everything you need. private heated pool and a crazy view of the lagoon. The breakfast and the diner are michelin restaurants levels. We Highly recommend for a couple vacations or honeymoon.

I think my boyfriend and I were the first guests this season. Some of the suites are still under construction, spa is not functional and pools can not be heated (but it said so on the website). I was ready to complain and give them a horrible review but I simply cant!Our suite was spotless clean, the view was amazing, we had a welcome drink and fruits, internet was slow but functional. The staff was so nice, so welcoming, so serving I can say they are the main reason why I would recommend this place! Food was excellent, the view while you eat your meal is fantastic! 20 steps from the hotel and you are at the beach! Right across from hotel entrance is a mini market and along the beach there are restaurants with excellent food and drinks on the menu. I would recommend this place to everyone - when they are fully functional!

Amazing hotel! The room was exceptionally clean. The staff were amazing and couldn't do enough for you. The breakfast was delicious and lots of choice. Great location and views of the beach. A really relaxing break.