Serviceworld - 17 km. Athens-Lamia Nat. Rd.

I needed an accessory from a professional coffee maker. The people were kind and very helpful, and they sent it right away.

After a visit a technician informed us that a spare button is needed and that we will have it in 5-7 days 19 days have passed and we have no information from the company, I have called them several times and all they tell me is we will inform you.

Long delay of repair due to spare parts (one and a half months without washing machine) but very kind staff at the call center and excellent carpenter who finally repaired it (Mr. Papamichael)

Candy washing machine after a failure of almost 2.5 years of purchase and in fact with little use, the main board broke. The washing machine did various strange things, such as turning it off and on in the middle of the program. However, after a planned visit by the technician Costas Argyropoulos, the central board was changed and all is well. The technician was impeccable in EVERYTHING! Gentle clean and right in everything! Congratulations to Mr. Argyropoulos and thank you for everything! I wish all the technicians who visit houses like him !!!

On the plus side, the dryer has finally been repaired, it works well. On the downside, it was a lot of trouble. It took 4 months and 4 visits to complete the job. Difficulties: coordination between call center and technicians is insufficient. Appointments are not exactly scheduled. Agreements are kept under pressure and with difficulty. Different technicians followed different approaches to the same problem.

Poor service, if what I received is called service. Candy refrigerator, it had not even closed in time since its purchase, I declared damage 13/12/2021 and today 11/01/2022 I am with a damaged refrigerator. At first I contacted the Candy dealership which referred me to the Service world for a technician to assess the fault. Let me not comment on the fact that we are talking about a refrigerator and I had to wait 48 hours for them to call me to make an appointment and another 48 for a technician to come. Obviously all the products were thrown away. The first technician came and decided that the back of the refrigerator was responsible and needed a change, and that was the only update I had. A few days had passed and I had absolutely no information so well on my own on 21/12/2021 where I WAS informed THEN that a spare part has been ordered from Italy and they do not know when it will arrive. I would like to emphasize that it was a holiday and that we are talking about a REFRIGERATOR. After many calls, wrong information from the employees, now out of patience, on 29/12/2021 another technician came with a new back which he replaced. I would also like to give a basis to his bad behavior. He insisted that I was responsible for the fridge not working and for the ice in the freezer and that with a defrost he would make it (no Frost fridge, right ??). Let me emphasize that from the moment the maintenance stopped working, after a few days the freezer started to collect ice. As soon as the technician left, I completely cleaned the freezer from the ice and closed it. I went to the supermarket thinking that I would have a refrigerator. When I returned, after several hours, the maintenance was not working and the freezer was frozen again. I called again, and now not only me but also my mother, several times, with no result. Today 11/01/2022 a technician came again, where he also did absolutely nothing. I requested a refrigerator replacement / change. I called again and they had no information about me, and in fact they said "I can not do anything for you". Honestly the worst words can not represent what I feel