TKLIMA Κ. ΤΣΙΝΤΩΝΗΣ & ΣΙΑ Ε.Ε. - Karaiskaki 58

I called the specific company for a Connection-Demonstration of a washing machine. The clerks of the office served me immediately with absolute courtesy and professionalism. The technician did an excellent job and was typical on arrival time. I will definitely call again for future installations!

Once again I wonder why there is no zero in the rating. UNACCEPTABLE !! We did not choose them for the installation, but the company from which we bought the equipment. The responsible Maria Melianou who introduced herself to us as 'old' is rude, rude and everything that exists with a deprivation. We asked for their replacement from the company that sold us the equipment and fortunately they changed them. Away!! The installers of the company, however, were very kind.

Professionalism, consistency and courtesy from the girls who work in the call center to the technicians who came to my place to serve me. Of course they made me trust them and I will definitely ask for their services again in the future!

On Saturday 22/1/2022 I bought a hood from the Kotsovolos store, located on Syggrou Avenue. After I prepaid for the installation of the hood, the store informed me that, after I received it, a technician from the company tklima (whom "unfortunately I did not know") would come to install it, after consultation with me, as I am an employee and I can not be at home "whenever I want". On Wednesday 26/1/22 I received a phone call from a technician of the company, whom I informed that I had not yet received the hood. On Thursday 27/1/22, in the afternoon, I received another phone call from the company tklima and I spoke with a gentleman whom I informed that, according to a message I received from the Kotsovolos store, they would bring me the hood the next day, Friday afternoon. He confirmed to me that he also saw the message and we agreed to install it on Saturday 29/1/22, 10-12 p.m. On Friday 28/1/22 at 16:50 p.m. I received another phone call from tklima. The "madam" who called me, as soon as I answered her, told me that the installation would take place on Monday 31/1/22 at 10-12 a.m. and demanded that I confirm the appointment. In my attempt to explain to her that the appointment had been made for Saturday 29/1/22, the day I could be home, she heard nothing. He was screaming constantly, he would not let me articulate a word and in the end my phone hung up. I do not know "what problem does madam have", but she is rude, irresponsible and unprofessional. Not only does she not know what customer service and basic respect mean, but she is abusive, offensive and "very leniently" unacceptable. Of course, I went to the Kotsovolos store at the same time, informed the store manager about the incident, who served me immediately and agreed, if I wanted, to find another individual for the installation and my money would be refunded, as it happened. A friendly tip: stay away from tklima !! Forgivingly unacceptable. If there was zero I would gladly put it.

You have no right to talk about inaccuracies. I never talked about the wrong connection but about the wrong placement. The second technician did not find the washing machine offline, I also never said anything like that. The washing machine was working, of course, but its position was wrong. Let me remind you that we are talking about a built-in. The first photo (the joke) shows your position and the second (the correct one) of the next technician that you said very well, sent by the media markt, after I explained to her that I do not want to work with you. And that's because I called you right away to fix it, and your answer was I got the wrong dimension of a washing machine, it's the fault of the skirting board, it's the fault of the heat, the words of pappa. Your technician himself, however, finally admitted yesterday that he could not place it correctly because he found it !!! So you are 100% responsible. I confess that the process was simple, he wanted to push the washing machine and adjust it. Simple things that you stubbornly refused to even hear about. You are so arrogant. And now you are asking for the change. You are challenging me. So since you are talking about the connection you made, can you explain to me why the new technician asked to install parts that were not installed by you? Did you expect my acquaintance who signed the link to find out about your omission? Obviously for you it's enough that it worked…. Finally, I suggest you collect the information about the non-existence of your company in 2017, because I have papers in my hands. As for our outraged behavior, which bothered you so much, I answer that you should be the first to show the basic respect to your customers and not to ridicule them and push them to the limit with provocative allegations. In this case we are talking about mental pain caused by you. It is not in your interest to mention it. Your behavior has been unacceptable and unprofessional from the beginning. The madam on the phone patronized me from the first moment. He was making fun of me and making fun of me in the face, in the style of 100 cardinals. He never called the technician as he told me he would, and of course he never called me. Of course I have experienced this again with your company. That's why I asked for another media markt partner. When you treat your customers in this way and refuse to serve them and correct your obvious mistake, then you should probably expect some reaction. Never forget that I also have the right to reserve all my legal rights ... Just tragic. Experienced staff; Specialised; Just stay away. In 2017, samsung sent them to us to repair our air conditioner. We paid 240 euros for a change of board, the next day the air conditioner did not work and the t clima AFANTI. 4 years later, for our bad luck, the media markt sends them for the installation of a built-in dishwasher. A little one came and placed the washing machine 10 points off the counter, without plugs and with the stuffing pipes !!! Guess ... UNKNOWN !!! I got them from another phone and they told me that it was our fault that we put the wood !!!! And the lady on the phone is extremely ironic and unacceptable! Of course, I had sent a letter of protest to SAMSUNG for the selection of their associates and I did the same now. Media Markt reacted immediately and sent another technician. Fortunately! Otherwise the woods would be destroyed. An advice. When a technician sends you a dealership or shop in the area of ​​Piraeus, just ask who they are. And of course stay away from t clima !!! For the good of your devices and your nerves! See how theirs put it to make you laugh (although I cried and lost 2 days of my life) and then. Oh what a miracle, in the end the dimensions of the washing machine were not to blame, the skirting board was not to blame, the wood was not to blame, none of us was to blame. Only the specialized and experienced t clima!