Art CarRentals - Eleftherias 60

Best service, best price, almost full insurance (tyres, glass and underneath damages are not included) Nikos, thank you! :)

Everything went smoothly. We got the car from Heraklion airport (their office is just in front of the terminal) and return it without problems. They gave us brand new VW up! - small car but very convenient for the island. We paid with debit card, no credit card was needed.

Before you read my feedback I wanna highlight couple of facts, so ppl can keep them in mind while reading my review: 1. It's my first car rental experience. 2. It's the first time I visited Crete/Greece. So obviously I have had some doubts and lots of questions and all I wanted is a smooth holiday without any stressful situations... I have booked a car in Art Car Rentals (will call it ACR further) for two weeks. I have received a confirmation email and have successfully forgotten about it. When I arrived I have went to my hotel and in the morning I have got the message from ACR representative, named Nikos. He was saying that they were waiting for me in the airport. Okay. My bad. I did not read the email carefully, which was saying (in tiny little letters) that they will meet me at delivery point. It's totally my fault so I apologized. The very next day I wanted to re-book a car with couple of changes and to ask some questions that I had. Nikos has answered to my call and started to give me some evasive answers like: it's no risk to you; full insurance; no deposit; you can trust me; etc... I told him that it's the first time I want to rent a car in a foreign country, and he replied: "You want a car or not? If you want the car, just book it online. If you don't trust me, then it's okay. We are fully booked; we are busy now; we were waiting for you in the airport, and you didn't come..." Okay, in sum, I did not get the answers and had to apologize for a 2nd time after calling him. Obviously Nikos did not want to spend his time on discussions. So I booked a car once again and got a confirmation email. Besides we agreed to meet in our hotel in a WhatsApp messenger. One day before the meeting, I have asked Nikos two simple questions: 1. Is everything still in force? 2. Can you bring an English version of a contract? The reply was like: please do not start to check all the contract cause my father will not give you the car. The contract has 2000 letters and we are very busy tomorrow. Sorry but we work in a different way. We are a family business not international. If you have any doubts, it is ok to cancel. I said: okay, but I prefer to read a contract before I sign it. can we meet a bit earlier? The reply was: Ok, sorry but we cannot work like this. We waited for you in the airport, nobody appeared. You asked me so many questions, i answered you. So if you do not trust me, is ok. But we cannot waste our time for no reason. So I proceed the cancellations. Okay, instead of an answer I have gotten some doubts about the company's competence, one more time I have been blamed for my first fault. And finally I have gotten a cancellation of a booking. Nice combo though :D To sum up, I would like to recommend to stay away from the ACR and to not waste your time on this super-family-business. Because: 1. If you ask too many questions, you might get your booking cancelled. 2. If you want to read a contract carefully, you might get your booking cancelled. 3. If you having some doubts, you might get your booking cancelled. And keep in mind that these guys are SUPER BUSY, so don't waste your time... P.s. if you need some proofs, you can DM to me. P.p.s. I have gotten a car from another company. Much cheaper, and without such problems. But I won't highlight the company's name, so nobody thinks that's an advertisement.

SUPER ! 08.06.2018 - 14.06.2018 rented almost new car by very friendly price. Car milege was 6000 km only. Car had full KASKO. Car was brought to our hotel Aqua Sun Village (Chersonisos) & i returned it at the same place (just called to ART Car Rentals & agreed to leave the key on the reception - EXTREMELY SIMPLE and no any problem to the tourists). Strongly advice to everybody: almost new car, friendly price, good relation to the tourists, simple delivery & return, full KASKO.

(May 2017) Met at the airport with our vehicle and even had help with our luggage. The car was almost new and in excellent condition. Terms of the lease were clearly explained and we were given tips about driving in Crete. (Look out for those speed cameras!). This is how car rental should be - simple, friendly and of high quality. HIghly recommended.

More than just car rental! Excellent service! Excellent weekly rate! An honest family run business with no secrets. Niko, the gentleman who served us spent a great deal of time making sure we understood everything about the rental and also took time to highlight great places on the island we could visit during our stay. Service with a smile too! I would not hesitate to recommend ART to all my friends and family. Thanks you! Tom

I ordered a class A car online for 154€ a week which was the best offer I found in the first place (Hertz 400€). Got a class C vehicle for the same price and he picked me up at my hotel. Also brought it back an hour late but no additional costs. I am pretty sure the insurance they offer covers all costs of not selfinflicted damages but as I had no accident I cannot tell for sure. Anyways, can recommend from my experience.

We have rented a car from Art CarRentals second time and the experience was perfect too. We are very happy, that it can be rented from Chania airport. The service was quickly and polite. The car was in very good condition. Thank You, one more time!