Giannoulis - Grand Bay Beach Resort (Exclusive Adults) - παραλιακι οδος

What to say about this resort? Ah, why can an exclusive resort be considered a very poor hotel with the worst sea you can encounter in Crete? Only the (very high) prices are worthy of a resort. The rest to forget: they even charge you for the safety box (20 € per week, when even in a hostel it is free). The interior and exterior are very dated, and sometimes dilapidated (see attached photos). The first room they gave us had a faulty air duct and made a noise that didn't make us sleep all night. We requested a room change and were given a similar room, with other problems unfortunately. The wooden front door has crumbled due to the bad weather of the years or perhaps also thanks to the cleaning lady who passes the water pipe to the ground every morning, wetting the door and also flooding our room. The breakfast food is worthy of a two star hotel. Indeed, in some cases we ate better in a two-star hotel. The products were always the same and pre-cooked or packaged. No water at breakfast ... But you could only have it by paying for it. Finally, on the last day we requested half hour early breakfast due to our flight. It was granted to us, but once we got there they gave us food worse than usual and the day before, when all the breakfast was already set up ... Then they made us eat indoors and not outdoors, without air conditioning. The heat was suffocating. We pointed this out and were told that early breakfast can't be done outdoors ... So we didn't eat anything and left. Also, the bathroom in both rooms was dated, and water was dripping from the floor (see photo). The pools are dated and sometimes even dirty (see photos). In addition, the worst experience was being attacked by a stray dog. This dog circulated freely in the hotel and one morning he attacked my wife and I and we were saved because we responded to the attack by throwing all our objects at him. If we hadn't done so, we would probably be in the hospital now.

We had a lovely stay at Grand Bay Beach Resort. I've never met such nice and dedicated staff, they were constantly making sure we had everything we needed. They also paid extra attention to the hygiene and covid-19 restrictions. It's really convenient that next to the hotel there is a bus station and we could easily go to Chania. I really like the idea of exclusive adults hotels, the atmosphere was really relaxing and we enjoyed our stay a lot. Couldn't choose a better hotel for our honeymoon! Special thanks to the manager as she did her best to make this occasion even more special <3 Ps. And the fresh orange juice - amazing!

The staff, food, poolarea and the room with poolaccess is amazing. We could not think of anything more. Christina and Goran in room 110.

Very lovely place to stay had sea view found staff could not do enough would certainly come back again. Explore the food very nice

Really enjoyed our first stay on Crete at this quiet hotel, would like to come again Couldn't wish to meet better staff we were really spoilt nothing too much trouble. We were a bit shook up for the 1st couple of days but that's not the fault of the hotel

Right... where to start with this review... I travel a lot for work all over the world and spend nearly 150 nights per year sleeping in hotels so I'd say I have a pretty good comparison! When booking make sure you select the room with the private pool and the sea view even if your travel agent says it's paid extra - believe me it's well worth it. We stayed in room 207 and we loved it ( 208, 209 and 2010 are also great ) or stay in the beach front apartments ( not available apparently if you're polish LOL these are reserved for the tourists from western countries and since Poland is still classified as 7th world country, no chance to even select any of these rooms at the booking stage ). Now : 1) FOOD - absolutely amazing, wow...and I know what I'm talking about when it comes to food ( I worked in hospitality for 7 years ). Fresh fish, calamari, shrimps, tuna, sword fish, octopus etc., the beef is to die for, grilling stations with different meats, vegetables are just on another level - olives OMG, trust me you have never seen whiter onion, feta cheese, bread etc. the food is just brilliant! I recommend booking the table with the a'la carte menu where you get to experience the fine dining style dinner.... the chef is so talented, it's just unbelievable - we planned to go once and we went three times because it was soo bloody good! Grilled Octopus for starters ( OMG) and salmon teriyaki (OMG) and apple pie ( OMFG). 2) SERVICE - lovely folk, fantastic people, nothing is too much trouble, always very attentive, always ask you if you need anything, hard working lot ( 7 days a week in the season ). When it comes to customer service - this hotel is spot on. I don't know all the names, everyone was great but there is one guy who deserves a special mention here - young lad called Michalis ( I think he's a manager there and if he's not yet, he will 100% be a manager very soon), who from the minute we arrived to the moment we were leaving made sure our stay was perfect, always attentive, organizing everything from restaurants bookings to showing you the rooms, helping you with the luggage etc. My wife has 2 restaurants and said she wish she could find a manger like him in Poland...not many young people with such great work ethic. Real asset to the company he is. 3) CRETE - what a gem... WOW - make sure you see Elafonisi, Falasarna, Balos, Heraklion... just awesome places and beaches. Just to summarize - hotel is awesome, very discreet and quiet, tranquility at its finest, the views are brilliant, not many hotels are located directly at the beach and this is really something, great food and drinks, lovely and helpful people. What else you might want from a holiday ? We are totally happy and can't recommend the place any more !

I loved this resort deeply! It’s located just by the beach with many rooms having a view on the seaside. Same for the restaurant that’s by the beach as well. It has various swimming pool so, many rooms, have their own private ones. I staid in a junior suite that was really beautiful, spacious, with balcony over the sea and a private infinity swimming pool that was going around the building. Just a dream! The main swimming pool has also a bar that allows you to order drinks from the water.. what do you want more! Considering I opted for full inclusive, it was also a very good deal and the food included was very good. It has a quite big buffet with lots of options for all tastes. I really enjoyed every meal (and haven’t stopped eating!). And then the staff.. it was one of the nicest I’ve ever come across. I staid just two days and felt like they were so friendly and ended up chatting with a few of them regularly. It was just perfection from any point of view. I couldn’t be more thankful to the staff to make it special place and lucky to have found this gem.

We booked a week in this hotel and has been a wonderful experience. Staff are great all the time and all of them. Food was very good and a good variety of authentic greek food. Very relaxing atmosphere and our room had the sea view,it was the top