Myconian Utopia Resort - Elia Beach

We had a truly wonderful stay at Utopia while on our honeymoon in Greece. We were upgraded to a spectacular room with a huge balcony and private pool. The service was always fantastic and the food never disappointed. The shuttle to their private section of the beach was great as was the option to take a complimentary bus into town which we did a couple of nights. Overall beautiful resort and unforgettable experience.

Very uppity and arrogant staff especially front desk, does not treat all patrons equally. Not very clear on amenities. Asked for any upgrades, asked even if I could pay the current rate difference and they lied and said there were no more rooms available. Caught them lying and then they proceeded to try to upsell me for another room that they originally said they didn’t have. Pool is crowded with limited chairs even during the off season and over priced mediocre food. Stay somewhere else on the other side of Mykonos that is closer to Mykonos town. It’s a 30 min ride into town.

Unacceptable behavior on the part of the hotel F&B. We went for breakfast and wanted to sit in the pool after lunch, of course to have a drink and eat lunch (this is not the first time) and knowing my friend, he told him that he was informed by the owner that he does not want to sit outside customers. I do not know if the gentleman thinks that we would sit without paying or ordering but he could have informed us from the beginning and we would have chosen to spend our break somewhere which happened because we just got up and left.Of course, I would like to add that fortunately the tragic situation is saved by the staff who are very kind and thanks to that, I wanted to celebrate my birthday at the hotel next week. Of course, this will not happen because people make it a place. And not the walls and the look. It would be good to observe the same conditions every time and not to act on the basis of your mood!

I left with mixed feelings. The Staff is truly amazing, some of the kindest, most helpful people working in a luxury hotel - but with that being said, the hygiene and the circumstances made me give only 3 stars. We stayed for a week, my 1 year old little sister got rashes and red spots all over her face, probably from bedbugs. Probably, because of Covid, they didn't think too much for disinfecting the beds that have been sitting there for more than a year. Also, one afternoon I asked for a baby spinach salad - which by the way is amazing -, I ate the whole salad and then found a worm on my plate. Makes me think the salad was all freshly picked and 100% organic, the staff was also kind and very helpful, but still. The conditions around the hotel make it difficult to manage it with alleged 5 stars. Overall, the experience was good, I will miss the holiday I spent there!

Hotel is nice. Views are good. Restaurant is average. Customer service is good, except for the fact that I was overbilled. They also had zero compassion or compensation for the fact that their government restricted the island and made it far less value/fun to stay with them. We left two days early and they didn't want to compensate us in anyway, saying travelers take 100% of the responsibility when traveling. Hotels have no responsibility if the government changes the laws/rules. They don't want to take any burden of their government. To top it off they billed me an occupancy tax for the days we didn't occupy the room. I wouldn't recommend staying at this hotel. There are far better places to stay, I would also steer clear of Mykonos for a while until the government makes up their mind.

My clients LOVED this resort. She said, "It was nice having a Beach Club on site versus paying for one, especially with questionable weather. The pool was amazing & so was the service & food. The bathroom didn’t have a door so if you’re not a couple that may be an issue. The beds were comfy. The hotel spa was amazing. I found the pricing to be less expensive than Chicago. The gym is small if that’s a priority for you, had mostly cardio equipment. Hotel breakfast was buffet style, many options to choose from but may get old if you’re staying for a week. We will absolutely be going back. The property is stunning. I couldn’t believe it was almost 10 years old. Looks like it just opened for the season. With the decor, they were light years ahead on it. It would be like CB2 & West Elm marrying & having a baby named Anthropologie. Super instagrammable, no detail was spared. Everyone at the hotel was nothing short of amazing. Kostas the GM was just the nicest. Concierge was helpful in getting a dinner reservation that we couldn’t book ourselves." Excited to have an amazing place to recommend to future clients!

Pros: - very nice breakfast with great options - friendly staff - very clean, the room was thoroughly cleaned every day - the view - great room Cons: - incredibly overpriced. Not just the room, but everything else as well. A water bottle is 5€. Also the food at the restaurant is super overpriced, even for Mykonos. - when we arrived after a long journey, I asked for water and I was told I had to buy it from the bar (or the mini-bar). Considering that we paid almost 1000€ per night, I was at least expecting free water. - very far from the city center. - we were told that the shuttle to the city center would travel each hour. That was not true. We had to take it at 2pm and couldn’t get back until 6:30pm. - the shuttle driver was quite unprofessional in my opinion; he was often on the phone, using the shuttle to drop off his family/friends along the way. - they offer you free transport to and from the airport. However, they decide when you get to go to the airport and if you want to be there sooner, you have to pay 70€ for private transport (for a 22 min trip). - the staff looked a bit unorganized. They asked us the same questions multiple times and often gave incorrect answers. - loud music in the middle of the night. - very loud music in the pool area. - no allergens in the food menus. This looks to be quite common in Mykonos, but I was expecting a bit more care and attention from an hotel like this.

Unfortunately the hotel has little to no value for money. The view is amazing and the room was big, clean and all great; and that’s the only reason why I’m not giving this 1 star. The hotel is incredibly overpriced for what you get. A bottle of water is 5€… and water is not drinkable in Mykonos. Our jacuzzi in the room was half broken and the water had red bio film coming from the never cleaned pipes. The hotel is located about 30 mins ride from the city where you’ll have to go unless you want to spend 100€+ every meal. The bus driver is going to pick up his friends along the way so enjoy waiting for them. Oh, and the rides have some really weird times so you’ll have to leave either at 2pm or 6:30pm. The staff is all fake smiles and fake help. You’ll have to repeat the same thing multiple times to multiple people because apparently they don’t have any kind of database or they simply forget. Music will blast until late night from the pool. Also it’s very loud in the pool area so enjoy not speaking to your friends/partner. Also the very expensive restaurant has little to no allergens noted in the menu, same with the breakfast. If you have allergies be very careful and ask! Overall, incredibly disappointed. I would definitely suggest booking a hotel in the centre of the city. This is not worth your money.