Speedex Couriers - Acharnon 12

Efficient and friendly

Coops with DHL for USA deliveries. ACCEPTS CHECKS TOO!!!

Good level of service, polite and helpful staff

Slow ...

Excellent services

Fast service, very small space for customer reception.

Friendly staff, good service during crazy covid times, just not very responsive on the phone.

I always knew that courier services in Greece fight over who'll win the "Worst Courier Ever" award, but I think after my last experience, Speedex should definitely win this race. So I ordered some music equipment from the UK on 07/12/2019, which was shipped on 12/12/2019 via DPD. It arrived in Thessaloniki on 19/12/2019 and was scanned in Athens on 20/12/2019. I received my parcel today, 13/01/2010. I was expecting some delay due to holiday season, but this almost took a whole month. The parcel was stored in their warehouse in Kifisia for over 3 weeks. I spoke to customer support almost daily, however no one was able to provide me with a solution. The headquarters in Kifisia prompted me to speak to Thessaloniki, and Thessaloniki advised me to speak to Kifisia (which also makes sense since the package was scanned there). I've spoken to numerous people on the phone, they all kept saying the same thing: "There's nothing we can do at the moment, we haven't processed all pallets that are currently in the warehouse. Provide us with some info as to how the package looks like and we'll have people look for it and call you back!" - This of course never happened, no matter how often I explained to them that 1) this is equipment for professional use, meaning I'm losing money, and 2) their job is to bring something from point A to point B and that they have no right to keep it until they decide to process all pallets. I even offered to go there and pick it up myself - they said it can't be done. I've never ever experienced such a bad and irresponsible service in my life. Tip: Should you have to get in contact with them, after you speak to the first person on the line, do not let them put you through to the "relevant department", because the second person is never able to hear you when they pick up and simply hang up on you.