ZARA - Mediterranean Cosmos
4.1/5
★
based on 8 reviews
Contact ZARA
| Address : | Mediterranean Cosmos, Pilea 570 01, Greece |
| Phone : | 📞 +879 |
| Postal code : | 570 |
| Website : | https://www.zara.com/ |
| Categories : | |
| Description : | Spanish fashion chain offering on-trend house-brand clothing, shoes & accessories. |
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Stella Galinou on Google
★ ★ ★ ★ ★ Quite crowded for a "Covid Measures Era" we are currently in.
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Fabiola Mertsina on Google
★ ★ ★ ★ ★ ?
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Christos Mak. on Google
★ ★ ★ ★ ★ Too busy. Slow queues. Staff friendliness hit and miss. I would recommend raises and better working conditions.
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Effie Papadopoulou on Google
★ ★ ★ ★ ★ The best thing about such stores is nobody bothers you while you dive into piles of clothes,trying outfits and then leaving without even buying anything
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Anthony Moudawar on Google
★ ★ ★ ★ ★ i bought a shoe a week ago and i paid 10 euro plus for express delivery between 22 and 23 of december and till now didn't recieve it .
it's a shame
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chris pellas on Google
★ ★ ★ ★ ★ Great service and selection staff is all over the place accommodating and helping
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Britt Douwes on Google
★ ★ ★ ★ ★ Very bad experience. The service is the worst I ever had. Very unfriendly people. Not service like!
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Elena Parcharidou on Google
★ ★ ★ ★ ★ I bought a coat twice and I accidentally refunded the wrong one. Seconds late I realised I returned the one I wanted to keep. I asked the lady to buy it again instantly and wouldn’t let me, claiming it’s the company’s policy.
This happened to me in the past as I purchase stuff from Zara all year long and sometimes I get confused. I always had zero issues to re buy something I mistakenly returned. The online customer support told me I could buy it since it was right there in stock but at least two supervisors told me I just couldn’t. All they had to do was renew the price or whatever procedure needed to be done directly in order to get it but they persistently denied. This garment was of special edition and I strongly believe they wanted to keep it for themselves. I was starting to feel really bad for the cruel attitude towards a very loyal customer.. very disappointing..
Went back there later today and asked another supervisor who was aware of the incident and got the same answer. There is something tricky about it that doesn’t make sense. What I truly believe and feel is that it was not the policy but their lack of will to help. I was right there and I knew the product was right there in stock too to get it.
To Zara there is no such thing as customer service/ care and we are not customers to them, we are only money to a billionaires pockets. After 20 years of buying clothes almost exclusively from Zara, I think it’s time to quit.
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