Royal - Heraklion

We had a nice trip in Crete, however, we had a very bad experience when dropping off the car. The hostess asked us to pay 450€ for a damage we never made. 1) The check has been done by night, without any lights and without considerations of previous rental reports and hence previous reported damages. As a result, almost nothing had been stated by the hostess, nor visible by ourself. They recommended us to make pictures, however, except for the back of the car which was under the lights, we have not been able to take any pictures because of the dark. 2) We found a picture taken on the 3rd day of our trip with the existing damage. To our knowledge, we have never been in a situation to make that damage within the two first days. 3) Not surprisingly, the company did not want to show us the report from the last(s) rental(s), on the basis of data privacy. It is quite easy to anonymise a report while showing the date, damages etc. One more evidence telling us CreteRoyal lack of honnesty and is using damages/fees as a real source of revenue.

I wish I could give them 0 stars. Firstly, I must say, the car was absolutely fine (a bit old dated, but was what we needed for a weeks holiday). The downfall for this company was the owner (or someone who claimed to be the owner). We originally, when booking the car online, took the full comprehensive insurance on the website. When we told this at the counter, the man said he does not recognize, he has never heard of this and we need to take an insurance with him or he will block 1300 euros on the credit card. He insisted he has never heard of this and we can't have the car without insurance. We then pulled the email and showed it to him, and suddenly he recognized it (he had for sure seen this before). The email also said that he can block only 700 euros on the card, which he then corrected. We have rented many cars in Europe with third party insurances and never have had an issue. This already made us feel like we are in for a wild ride. The man then went on to inspect the car. After about 20 seconds walking around the car he did not note any damages. My partner had to point out the scratches and bumps on the car that were already there. That was all the inspection the man did. After than we were on our way to enjoy our holiday. On our return, we already had a bad feeling about returning the car. Once we parked, the man came up and spent about 15 minutes waking around the car, looking underneath it et. (may I remind he spent about 20 seconds at the start ). He then ended up calling my partner over and saying we had hit the car on both sides, in identical spots under the front doors, as they had some surface texture. we didn't have any issues during the trip so my partner went up to see what he was on about. The man tried to convince us that the car had been hit on the same exact spot on both sides of the car (underneath the door, which is impossible to do). What it actually was , was paint bubbling, which I bet have been there for years, and the man has tried to con other people about before. He knew exactly where this was). We called him out on this, and after about 5 minutes he said it was ok and didn't charge us anything. He knew exactly what he was doing and I am sure he has done it before. It is a shame that instead of trying to have a good reputation for his company, the owner chooses to try to scam people and leave a bad taste about the entire experience. AVOID!!!

Had a booking through a comparison website and booked from Héraklion airport. Staff was very helpful and kind at the airport. Had some problem with the car at day 2, staff was very reactive and changed for a better car the day after. They brought it to our residence which was very kind as I was traveling alone with a small baby that do not like long rides that much. Prices are lower than traditional international companies. Staff very helpful and kind! Thanks

Go there! It's the 2nd time I rent from them this year, as I was happy the 1st time. I appreciate the free upgrade, although it is low season, but still it is a nice gesture. The car was good and looked new, the personnel was friendly, I will be visiting again next year!

I recommend this rental company! In other places wouldn't to rent us a car for one day, there was no problem here. Without unnecessery questions. Comfortable car, price lower than in other rental companies. No deposit required. I recommend in 100%!

Terrible experience, The woman, working in the Lobby of Cactus beach was very unfriendly and discrimenatory to young people and other woman. At first there were many extra costs for young drivers and an immense self risk in case you won't pay another 10 Euro for the special insurance, which has got a self risk too. When we wanted to pick up our car, it wasn't availabe anymore and we got an old and dirty small car because young people are not allowed to drive bigger cars (I am 24). After that we cancelled and got a much better experience a few steps along the road.

We booked a small car one day in advance for the following day. Incl. Insurance with recuded deductible to 200 € this was at the price which others offer as their standard packacke. The car was old and scratched but took ua safely from A to B so that is all we needed. Upon return we had to wait a bit and the very friendly woman of the company then drove us back to our hotel which was really kind. All good. Five stars :)

Me with my family ranted a cabrio in Ikaros hotel, when we recieved the car, we were a little bit surprised: our booked group of car wasn't available, but the company offer us vary good upgreat without extra pay. Car was new and clean, so we were absolutely happy and satisfied. And a girl from hotel was also vary kind and helpful, she show us vary beautiful traditional places, and really nice beaches. Thanx a lot Reccomend ‼️ 100%